ServicesCustomer Experience Systems

Customer Data Manage­ment

With client demands being more sophisticated than ever, the need for efficient and reliable tools to ensure customer retention is evident. Uptime focuses on building software that helps you help your customers – from self-service apps and portals, all the way to loyalty program management solutions and custom CRMs.

Self-service & loyalty applications

Personalized and highly integrated client-driven offers, services, and products are expected by today’s consumers. Utilizing custom-made customer data management and customer experience systems, ranging from self-service applications to loyalty program and promotion management tools, can help you forge closer relationships with your client base, while also vastly increasing turnover, cutting manual labor, and helping you break into new markets.

Customer Experience (CX) and Customer Data Management systems created by Uptime enable your customers to interacts with you at their own pace, see content tailor-made for them, view and manage data linked to them, and order additional services or request help from your staff. Your CX specialists can use the systems to manage customer information flow, review and administer customer data, and plan & execute targeted campaigns.

Uptime creates customer experience systems that fit perfectly with your business needs, taking into account the specifics of your clientele, the surrounding business, and competitive environment, as well as anticipating the future needs of your company. With our experience dating back to 1992 and our staff of top-level specialists all being well-versed in business logics and processes, we can create custom solutions that drive revenue and vastly improve customer retention.

Full life cycle

Our aim is to be with you during the entire life cycle of the development process – from preliminary analysis, concepts, and scope mapping, all the way to design, development, testing, launching, monitoring, and support. We know that the better we understand the needs of your business, the better the results we can come up with – that’s the beauty of long-term partnerships.

Strong tech stack

With our experience dating back to 1992, Uptime has always put an emphasis on populating its team with the best and the brightest. This enables us to offer a top-level tech stack for our clients, which includes, among others, .NET, Java, Node, JavaScript, React, Vue.js, Angular, Swift, and PHP. Combining this tech stack with our business know-how and the ability to understand our customers’ business processes, enables us to create customer data management systems that drive revenue growth, improved efficiency, and innovation.


The new mobile application for Estonia’s leading energy company Alexela provides customers with all the tools needed to quickly and conveniently get an overview of everything that is important for them – ranging from information about Alexela’s services, all the way to an overview of recent transactions and consumption.
KredEx turned to Uptime to handle the front-end work for a system to administer a new governmental support program: not only to create the new web-based application forms and handle the integrations with various state-managed systems, but to also update the design of the self-service system to better match the general design philosophy of the foundation.
T grupp needed software to modernize and improve the ticket sales business. The software had to ensure continuous and timely data and simplify the expansion of the sales network.

Rando Siimon

Business Development Manager

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