Subscription commerce & self-service portals
Recurring revenue models need contracts, plans, billing cycles, usage, upgrades and a self-service portal that handles routine requests before they reach your call centre.
What recurring commerce requires
Plans and contracts
Plan catalogues, contract terms, commitment periods, notice rules, renewals and cancellation logic that matches your commercial and legal reality.
Recurring billing
Billing cycles, proration, mid-term changes, dunning, failed-payment recovery, credit notes and invoice generation connected to finance.
Usage and metering
Consumption-based charges — energy, telecom, API or seat usage — collected, rated and billed against the right contract.
Onboarding and switching
Digital signup, identity and credit checks, contract signing, and data exchange with market operators or previous providers where the sector requires it.
Customer self-service
A portal where customers change plans, update payment details, see consumption and invoices, and resolve issues without contacting support.
Upgrades and retention
Upsell and downgrade paths, win-back offers, and lifecycle notifications driven by real account data.
Running a recurring model that isn’t listed here? Talk to us about your project
Energy, telecom and other utilities are subscription commerce at its hardest
These sectors combine recurring billing with market-operator data exchange, regulated switching processes, metered consumption and price models that change with the market. Getting the commerce layer right means getting the contract and billing model right first.
We have built exactly this: a sales and contract platform for a new national energy market, with invoicing, contract management and data exchange with local system operators — designed so transactions stay cheap to execute as volume grows.
- Contract lifecycle
- Signup, amendment, renewal, termination, archive.
- Market data exchange
- Interfaces with system operators and registries.
- Invoicing
- Recurring and consumption invoices into finance systems.
- Payment recovery
- Dunning flows, retries, reminders, debt handling.
- Customer portal
- Self-service for plans, invoices, usage and documents.
- Loyalty and wallet
- Points, bonus schemes and virtual wallet balances.
Alexela: a gas sales platform for the Latvian market
We created a complete sales platform for the Latvian market that meets local requirements and supports sales growth, with flexible invoicing, contract management and data exchange with local system operators, so transactions can be executed easily and cost-efficiently.
For Coop we built a lottery and bonus system with a virtual wallet that reacts in milliseconds and integrates with surrounding systems.
Common questions
Do we need a dedicated subscription platform?
Not always. If the plan structure is simple, subscription logic can sit inside the commerce platform. Complex contracts, metering or regulated switching usually justify a dedicated contract and billing service with the shop as one channel onto it.
Can you integrate with our billing or ERP system?
Yes. In most subscription projects the invoice is ultimately owned by finance, so the commerce layer creates and amends contracts and hands billing events over to the system of record.
What about self-service for existing customers?
It is usually where the fastest return is. Moving plan changes, invoice access and payment updates into a portal reduces support load immediately and gives you clean data on what customers actually do.
Let’s talk about your commerce platform
Tell us what you are running today and where it is holding the business back. We will come back with an honest read on the architecture, the integration work involved, and what a realistic first phase looks like.
